Terms and conditions

These terms and conditions apply to all bookings and purchases at Nymindegab Kro. By making a booking you accept them.

A booking is binding once you have received written confirmation from us by email. The confirmation sets out the details of your stay:

• Arrival and departure dates
• Room type and number of guests
• Price and payment
• Any extras and special arrangements

Please check all the details in the confirmation and contact us straight away if anything is wrong.

All prices are in Danish kroner (DKK) and include VAT unless stated otherwise.

Prices depend on factors such as:

• Season and demand
• Room type and number of guests
• Length of stay
• Special events and holidays

The price you see when booking is binding and will not change unless you change your booking.

When you book online, the full amount is paid at the time of booking. We do not charge a deposit.

Payment is handled securely by Nets. The payment methods available are shown in the payment window. We never see your card details.

If you book by phone or email instead, we agree the payment with you directly.

Cancellations must be made in writing by email or by phone. The cancellation takes effect when we receive your message.

• Before 2:00 pm the day before arrival: free of charge – no cost.
• After 2:00 pm the day before arrival: the full price of the first night is charged.
• No-show: the full price of the first night is charged.

If you book 5 or more nights or 5 or more rooms together, it counts as a group booking. You can then cancel free of charge until 2:00 pm, 14 days before arrival.

Separate deadlines apply to parties and events. You will find all the rules on our cancellation page:

Cancellation policy

Changes to a booking can be made by arrangement and depend on availability.

We reserve the right to cancel a booking in the event of force majeure, major refurbishment or other unforeseen circumstances. In that case you get the full amount back.

Check-in is from 2:00 pm and check-out is by 11:00 am at the latest.

Early arrival or late departure can be arranged when possible and may carry an extra charge.

At check-in you must be able to show valid identification (passport or driving licence).

As a guest you are responsible for:

• treating the room and the inn's facilities with care
• following the house rules
• damage to furnishings, equipment or buildings caused by you or your guests
• showing consideration for other guests and for our staff

Please tell reception immediately if something is damaged. The cost of repair or replacement will be charged to you.

• Smoking is not allowed indoors.
• Dogs are welcome for an extra charge, which you select when booking.
• Quiet hours are between 11:00 pm and 7:00 am.
• No more people may stay in a room than it is approved for.
• Parties and larger gatherings require our prior approval.

Your dog is welcome

Breaking the house rules may mean we ask you to leave without a refund.

Nymindegab Kro is not liable for:

• theft or loss of your belongings
• temporary inconvenience caused by maintenance or repairs
• force majeure beyond our control
• indirect loss or consequential damage

Under section 18(2)(12) of the Danish Consumer Contracts Act (forbrugeraftaleloven), the right of withdrawal does not apply to bookings of hotel rooms and other accommodation. There is therefore no 14-day right of withdrawal when you book with us.

If something is not right, please tell us as soon as possible – ideally during your stay, so we have a chance to put it right.

Written complaints can be sent to:

Email: kontakt@nymindegabkro.dk
Phone: +45 75 28 92 11

We aim to answer all complaints within 14 days.

We always try to settle disagreements amicably. If that is not possible, the case can be brought before:

Center for Klageløsning (Danish complaints board)
Nævnenes Hus
Toldboden 2
8800 Viborg
naevneneshus.dk

We reserve the right to change these terms and conditions. Changes take effect when they are published on our website.

If you have questions about these terms and conditions, you are always welcome to contact us:

Email: kontakt@nymindegabkro.dk
Phone: +45 75 28 92 11